Whatsapp Integration

End-to-end business communication

From customers to vendors to the organization, effectively drive communication to ensure business success. Send instant or scheduled messages in a variety of file formats such as text files, images, videos, templates, etc., to your customers, vendors, and employees.

Moreover, seamlessly track your business communication comprising the date, time, sender/receiver details, and status of messages whether sent, delivered, read, or failed.

Apart from this, seamlessly handle customer inquiries, and resolve their common issues helping to improve customer experience and enhance efficiency.

Run effective marketing campaigns

Generate goal-specific marketing templates and send them to your targeted customer base, helping to make them aware of your products and services. Moreover, drive customer surveys as well as get their feedback to improve their experience further.

In addition, inform your customers about upcoming product launches or information updates. Let them know what’s happening in your business, business announcements, etc.

Improve customer engagement

Once integrated, WhatsApp and LionO360 ERP integration can enable you to attract and acquire new customers. Allow them to ask and raise their queries related to your product or services that you demonstrated to them.

Stay responsive in a timely manner and drive seamless communication with your existing customer base, ensuring long-lasting relationships with them.

Increase operational efficiency

Facilitate your internal teams to effectively communicate, collaborate, and exchange required information promoting overall productivity and impacting operational efficiency.

With automated messages or information, reduce manual efforts, and streamline process flow which in turn leads to faster turnaround times while cutting down costs.

Enable your workforce to better focus on their priorities and high value tasks and make informed decisions.

Track messaging history

Easily track messaging history comprising information such as sender and receiver details, file format, and even the status of the message whether sent, delivered, read, or failed. You can also track the date and time of the message along with the contact type.