To ensure customer success, instant responding to customer concerns or queries is inevitable. When your customer feels heard in a timely manner, it helps generate their trust and loyalty. This is where you need to implement an AI customer care solution.
Yes, you heard right. Having a CRM solution can truly help you manage your customers. However, in the lack of AI in CRM, you may face inefficient customer support, low productivity, compromised customer engagement, and inefficient decision-making.
Thus, these days, businesses are adapting CRM with AI features to increase customer response time, improve customer segmentation to offer them personalized service, and ensure timely resolution.
Moreover, by integrating generative AI capabilities, businesses are reducing or replacing customer service/support agents. Here Gartner concludes, the AI-based virtual agents will replace or reduce the live customer service agents from 20% to 30% by 2026.
In case, if your system doesn’t imbibe AI-powered CRM, you may start losing your customers soon. Here is an end-to-end overview of how AI-powered CRM helps improve customer service:
By automating process flow
AI-based CRM can help you automate your day-to-day workflow or repetitive tasks. This can enable your support team to boost their efficiency and focus more on serving customers.
Using LionO360 CRM, you can automate sending emails or ensure automated responses to your customers. You can also leverage automatically generated AI-based customer sentiments to understand their needs and wants. Thus, your service/support team can improve customer experience accordingly.
Generative AI-based customer communication
Writing email drafts manually for each customer could be time-consuming. This can occupy your support/service team all the time. When you facilitate them to leverage CRM with AI capabilities, they can generate customer emails simply by giving the required AI prompt.
Now, your support or service team doesn’t need to manually write the customer emails. They can generate customer responses quickly and can prioritize serving the customers and resolving their issues/concerns.
In the LionO360 system, we offer CRM facilitated with AI customer support capability wherein your support team can quickly and easily generate customer responses, follow-ups, support ticket emails, and more.
This feature can empower your support team to focus on customers instead of staying reserved while typing customer emails.
Streamlining customer support
Streamlining the customers cases/ticket management can help improve the service quality and customer experience. Here, distribution and assignment can be managed using CRM.
When it comes to managing interaction with customers to resolve customer issues, again, an AI-based email writing tool can help play efficiently. Yes, it can enable your support/service team to quickly generate email drafts and instantly respond to customers' queries or concerns.
Customer communication generated through the generative AI-based email writing tool can be accessed as thread mail in the LionO360 CRM system. Yes, we offer AI-based Cases and Help Desk solutions enabling your service team to increase customer response time and remain efficient while resolving customer cases.
AI-powered customer insights
Having CRM with AI insights can help your service team to understand customer’s preferences and buying behavior. By leveraging these insights, your support/service team can effectively resolve your customer issues.
AI-powered insights can help address customer needs and anticipations. It can also enable you to identify the areas to improve. This can help optimize the support/service operations and eventually, it can help elevate the customer experience.
In the LionO360 CRM system, we facilitate with AI-powered sentiment analysis feature that generates AI-based customer sentiments for each customer communication. These sentiments are generated based on the customers’ interaction level and can be positive, negative, and neutral.
Now, based on these sentiments, you can consider working on improving your customer experience by ensuring personalized communication.
How LionO360’s AI-Powered CRM Helps Improve Customer Service
With continuous evolution and adaptation of AI across the global market, it’s time to play smarter to improve customer service and support. LionOBytes offers AI-powered CRM to automate your workflow, streamline customer cases/tickets with generative AI-based email writing tools, leverage AI insights to identify areas of improvement, and more.
To know how LionO360 CRM can help improve your customer service, our experts can help you understand. Schedule a free CRM Demo and get started with a free CRM trial.
For more information call us at +91 92661 33544
Frequently Asked Questions
What is AI in customer service and how can it benefit my organization?
AI in customer service helps automate tasks, bring efficiency to customer interactions, and enhance support agent productivity ensuring efficient and personalized customer experience.
Let's connect to understand how our CRM can help you gain AI customer support facilitation to improve customer service and support.
How can AI customer care enhance customer experience?
Generating customer responses and automating the same improves customer response time and ensures timely customer resolution as your support and service teams remain more focused and efficient while resolving customer issues/tickets.
They can automate sending personalized emails and provide personalized solutions which in turn helps improve customer experience. Connect with our team of industry experts in India to understand how our AI-powered CRM can help you improve customer service in your specific industry.
What are the top use cases for AI in Customer Service?
The top use cases for ensuring AI customer service include generative AI-based content generation, automated response, sentiment analysis, AI insights, etc.
Connect with the team of LionOBytes in India. We can help you understand how these use cases can help you improve your overall customer service and experience.
